Frequently Asked Questions

Will I need to clean the apartment?

You are our guest and you should not have to clean. During your stay, your apartment will be cleaned every 7 days. This includes cleaning the floor, bathroom, bed linen, and two sets of towels.

Optional is an extra cleaning sometime during the 7-day cleaning routine. Make the reservation for the extra cleaning as early as possible due to busy cleaning schedules.

In case you need to clean anyhow, there is cleaning gear in the cupboard on the first floor. If the two sets of towels provided are not sufficient, please use the washing machine on the second floor to wash a set. Wash this separately from all other laundry. Usage of the washing machine is free of charge.

What about the deposit?

When you book on this website, you need to pay an initial amount to secure your booking which is called a deposit. It is an advance or pre-payment and will not be returned.

How do I get to the apartments from the airport?

From the airport, take the direct metro line 5 – Marítim – Serrería to the end. And then walk 12 minutes or take tram 6. Total travel time is a bit more than an hour excluding waiting time for the metro. Google Maps also gives good advice on how to travel.

The taxi is a good alternative (usually €30 – € 35, 20 minutes travel time); there is a taxi stand on the ground level of the airport.

Can I leave my luggage before 16:00 on the day of arrival, or after 11:00 on the day of departure in the apartment?

Arriving early or departing late, you cannot leave luggage in the apartment due to cleaning. The solution is to store your luggage under the stairs on the ground floor, or in the room with the washing machine.
When you collect your luggage you will no longer have a key to the front door, because it must be left in the apartment. We will let you in remotely. To avoid unnecessary waiting, let us know at what time you expect to be at the apartment.

What if I need to cancel my reservation?

We have flexible cancellations. Tres Reinas Valencia is not active on major platforms such as Booking and AirBnB and therefore does not receive bookings at short notice. In the event of cancellation, we have no other income, but we do have fixed costs and commissions to intermediaries. Our cancellation conditions are also tailored to this:

• Guests must cancel at least 30 days before arrival to receive a 75% refund.

• If a guest cancels between 14 and 30 days before arrival, they will be refunded 50% of all costs.

• If guests cancel between 7 and 14 days, the refund is 25%.

• If a guest cancels less than 7 days before arrival, a refund is not available.

• Guests will receive a full refund if they cancel within 24 hours of booking if it is at least 14 days before their arrival.

Will I have my private terrace?

The two-bedroom apartment Reina 3 has a wide balcony at the seaside for private use. Guests from all three apartments can use the large 145m2 rooftop terrace. You will find a couple of sitting areas with comfortable chairs and tables, picnic tables, and sunbeds.

Where can I park my car?

You can park free of charge in Calle de la Reina, Dr. Lluch, or any street in the neighborhood. There are usually few parking spots available and we recommend using a parking garage.

We can reserve your spot in a secure parking garage with 24/7 access and CCTV security. It is just 9 minutes walking (650 m) from the apartments.

It is suitable for City Cars, Sedan cars, Family cars, and Large SUVs. The limitations are a maximum height of 2.2 meters, no utility cars, and no motorbikes. The minimum time for parking is one day.

The costs are affordable if booked through Tres Reinas (1 day: € 21 and 30 days € 112). We do not charge a booking fee.

For a reservation, download the form and email it to us using with the required information.

We will send you the costs,  and after receipt of your payment, we will make the reservation immediately.

See also Secure Parking.

Where do I park my bike?

You can safely park your bike on the other side of the street by securing your bike with a lock to the “staple-shaped” bike stands. It is NOT allowed to park bikes anywhere inside our building, because it will damage the vulnerable white plastered walls.

Where do I rent a bike?

With the many cycling paths in Valencia, renting bicycles in Valencia is very popular. I recommend the “shared bikes” of Valenbisi. You can pick up and drop off one of the 2750 bikes at any of the 275 bike stations in Valencia. There are three bike stations within 10 minutes walking distance of the apartments.

Valenbisi’s bicycles are great for the city but are sturdy and heavy. If you are looking for a sportier bike, you are better off renting from a bike rental company such as c/ de la Reina 11; Ruzafa Bike Rental in C/de la Reina 81; and
Always park your bikes secured in the “staple-shaped bike stands” across the street. Please use these, parking bikes or other vehicles inside the building is not allowed because of the risk of damaging the white plastered walls.

Are the apartments non-smoking?

Smoking is forbidden inside the building. Smoking is only allowed on the terrace where two vase-shaped ashtrays filled with sand are provided.

Are pets or other animals allowed in the apartments?

We love animals, and therefore we are sorry to inform you that pets are strictly forbidden in the building or apartments. Your pet needs to stay somewhere else. We also advise you not to touch any unknown pets during your stay.

Can I use the beach umbrellas?

You are welcome to use the beach umbrellas and the plugs to stabilize these in the sand. Please be so kind as to replace these with the same large size and good quality if these get damaged, so the next guests can enjoy these also. If you do not find beach umbrellas and plugs, somebody has forgotten to replace them.

What are the connections and transportation options?

Close to Tres Reinas Valencia apartments are several bus stops, trams, underground, a train station, and a taxi stand.

Taxis are affordable to most European standards. You will get a taxi:

  • at a taxi stand, like at the airport outside on the ground level,
  • call Valencia “Radiotaxi”: (0034) 96 370 33 33,
  • use the app “Cabify” (like UBER),
  • use the app “Free Now” – to direct or reserve a taxi up to 4 days before you need it.

The train station Valencia Cabanyal-Av. de Blasco Ibáñez, s/n, 46022 is close.

The closest bus stops and metro stations are:

  •  the tram stop at Dr. Lluch (parallel to C/de la Reina towards the sea) for lines 4 and 6 is,
  •  the subway/metro station Maritim-Serreria at C/ de la Serrdora-Carrer de Jeroni de Montsoriu for lines 5 and 7.

Close to Tres Reinas in Calle de Reina and Calle del Dr. Lluch are the following bus stops in the directions:

  • Pl. de l’Ajuntament La Marina / La Malva-Rosa (both directions) with EMT line 19,
  • Passeig Maritim Pl. de L’Ajuntament ((both directions) with EMT line 32,
  • La Malva-Rosa Campanar. (both directions) with EMT line 92
  • Pl. de l’ Ajuntament B. Ibanez / La Malva-Rosa with EMT line N1 (loop)
  • Pl. de l’Ajuntament – Mont-Olivet / Cabanyal Pl. de l’Ajuntament Mont-Olivet / Cabanyal EMT line 9 (loop).

Find more information about buses at EMT
More about the metrovalencia for the underground and trams.

In buses and trams buying tickets is only possible with cash or using the SUMA or similar transport cards. Bank cards and credit cards are not accepted.

The SUMA card is available at tobacco shops and metro stations.

The tariffs are classified in zones. “Zone A” covers El Cabanyal and the wide center of Valencia. Traveling to and from the airport requires “Zone AB+“.

Download the map with all public transportation in Valencia and see all the train lines, metro lines, bus lines, the Valencian zones, train stations, metro stations, and bus stops.

What can I do in Valencia?

Find our top 10 most beautiful sites in Valencia. In the guest manual, you will find more suggestions. Further, we recommend using Visit Valencia; the website is available in English, Spanish, French, Italian, German, Dutch and Russian. And check out GetinvolvedValencia.

Can Tres Reinas keep the apartment reserved without booking?

We can keep an apartment for you for 4 days against a deposit of € 25. Upon request, this can be extended by 2 days once. We deduct this deposit from the amount of the final booking, otherwise it will expire.

Should I bring Beach Towels?

If you plan to go to the beach, then you need to bring your beach towels. The white towels in the apartment can not be used because the fine sand of the beach sticks in the texture and makes them yellow. Washing doesn’t make these bright again.

What are the partners you work with?

We work with partners to find guests while we avoid the larger platforms. Our partners are less gready and that is also in your benefit. One of our partners is Logeren bij Nederlanders .