Frequently Asked Questions

During your stay, your apartment will be cleaned every 7 days. This includes cleaning the floor, bathroom, bed linen, and two sets of towels. Also the general area’s are cleaned weekly. The costs are included in the rent.

In case you need to clean anyhow, there is cleaning gear in the cupboard on the first floor.

Do you provide bath towels?

You will receive two sets of a small towel and a larger towel per person.

If this is not sufficient, please use the washing machine on the second floor to wash a set. Wash this separately from all other laundry. Usage of the washing machine is free of charge.

There are also two kitchen towels and two drying towels.

Should I bring Beach Towels?

If you plan to go to the beach, then you need to bring your beach towels. The white towels in the apartment can not be used because the fine sand of the beach sticks in the texture and makes them yellow. Washing doesn’t make these bright again.

What are the cheap flights to Valencia? 

Have a look at Skyscanner

What about the deposit?

When you book on this website, you need to pay an initial amount to secure your booking which is called a deposit. It is an advance or prepayment and will not be returned.

How do I get to the apartments from the airport?

From the airport, take the direct metro line 5 – Marítim – Serrería to the end. And then walk 12 minutes or take tram 6. Total travel time is a bit more than an hour excluding waiting time for the metro. Google Maps also gives good advice on how to travel.

The taxi is a good alternative (usually € 35, 20 minutes travel time); there is a taxi stand on the ground level of the airport.

Check-in time: 4:00 PM
Check-out time: 11:00 AM

If you arrive early or depart late, please leave your luggage in the area with the washing machine, or under the stairs. It is not possible to leave it in the apartment because earlier guests have not left, and the apartment needs to be cleaned first.

Directions to the Storage Area:

1. Use your access code for the front door at the entrance, take the short stairs down and put your luggage at the basement level.
2. Alternatively, take the larger stairs up to the room with the washing machine.

The access code of the main entrance is valid from 10:00 on the day of arrival to 18:00 at the day of departure.

We have flexible cancellations. Tres Reinas Valencia has a license that requires a minimum stay of 10 nights. As a consequence, in case of a cancellation or change of the reserved period,  it is difficult to find new guests in the same period because there are not so many of these longer staying guests,  and they usually reserve well in advance and it should fit in the same period as the cancelled one. And, in the event of cancellation, we have no other income, but we do have the same high fixed costs and sometimes commissions to intermediaries. Our cancellation conditions are also tailored to this situation:

• Guests must cancel at least 30 days before arrival to receive a 75% refund.

• If a guest cancels between 14 and 30 days before arrival, they will be refunded 50% of all costs.

• If guests cancel between 7 and 14 days, the refund is 25%.

• If a guest cancels less than 7 days before arrival, a refund is not available.

• Guests will receive a full refund if they cancel within 24 hours of booking if it is at least 14 days before their arrival.

Will I have my private terrace?

The two-bedroom apartment Reina 3 has a wide balcony at the seaside for private use. Guests from all three apartments can use the large 145m2 rooftop terrace. You will find a couple of sitting areas with comfortable chairs and tables, picnic tables, and sunbeds.

You can park free of charge in Calle de la Reina, Dr. Lluch, or any street in the neighborhood. There are usually few parking spots available and we recommend using a parking garage.

We can reserve your spot in a secure parking garage with 24/7 access and CCTV security. It is just 9 minutes walking (650 m) from the apartments.

It is suitable for City Cars, Sedan cars, Family cars, and Large SUVs. The limitations are a maximum height of 2.2 meters, no utility cars, and no motorbikes. The minimum time for parking is one day.

The costs are affordable if booked through Tres Reinas (1 day: € 21 and 30 days € 112). We do not charge a booking fee.

For a reservation, download the form and email it to us using bienvenido@TresReinasValencia.apartments with the required information.

We will send you the costs,  and after receipt of your payment, we will make the reservation immediately.

See also Secure Parking.

You can safely park your bike on the other side of the street by
securing your bike with a lock to the “staple-shaped” bike stands. It is
NOT allowed to park bikes anywhere inside our building, because it will
damage the vulnerable white plastered walls.

With the many cycling paths in Valencia, renting bicycles in Valencia is very popular. I recommend the “shared bikes” of Valenbisi. You can pick up and drop off one of the 2750 bikes at any of the 275 bike stations in Valencia. There are three bike stations within 10 minutes walking distance of the apartments.

Valenbisi’s bicycles are great for the city but are sturdy and heavy. If you are looking for a sportier bike, you are better off renting from a bike rental company such as https://santamarcelitabikes.com/en/ c/ de la Reina 11; Ruzafa Bike Rental in C/de la Reina 81;  https://beachbikes.es/ and https://www.bikealao.com/.

Take out 100% insurance for your rental bikes without any deductible.

Always park your bikes secured in the “staple-shaped bike stands” across the street. Please use these, parking bikes or other vehicles inside the building is not allowed because of the risk of damaging the white plastered walls.

Are the apartments non-smoking?

Smoking is forbidden inside the building. Smoking is only allowed on the terrace where two vase-shaped ashtrays filled with sand are provided.

Are pets or other animals allowed in the apartments?

We love animals, and therefore we are sorry to inform you that pets are strictly forbidden in the building or apartments. Your pet needs to stay somewhere else. We also advise you not to touch any unknown pets during your stay.

Can I use the beach umbrellas?

You are welcome to use the beach umbrellas and the plugs to stabilise these in the sand. Please be so kind as to replace these with the same large size and good quality if these get damaged, so the next guests can enjoy these also. If you do not find beach umbrellas and plugs, somebody has forgotten to replace them.

What are the connections and transportation options?

Close to Tres Reinas Valencia apartments are several bus stops, trams, underground, a train station, and a taxi stand.

Taxis are affordable to most European standards. You will get a taxi:

• at a taxi stand, like at the airport outside on the ground level,
• call Valencia “Radiotaxi”: (0034) 96 370 33 33,
• use the app “Cabify” (like UBER),
• use the app “Free Now” – to direct or reserve a taxi up to 4 days before you need it.

The train station Valencia Cabanyal-Av. de Blasco Ibáñez, s/n, 46022 is close.

The closest bus stops and metro stations are:

•  the tram stop at Dr. Lluch (parallel to C/de la Reina towards the sea) for lines 4 and 6 is,
•  the subway/metro station Maritim-Serreria at C/ de la Serrdora-Carrer de Jeroni de Montsoriu for lines 5 and 7.

Close to Tres Reinas in Calle de Reina and Calle del Dr. Lluch are the following bus stops in the directions:

• Pl. de l’Ajuntament La Marina / La Malva-Rosa (both directions) with EMT line 19,
• Passeig Maritim Pl. de L’Ajuntament ((both directions) with EMT line 32,
• La Malva-Rosa Campanar. (both directions) with EMT line 92
• Pl. de l’ Ajuntament B. Ibanez / La Malva-Rosa with EMT line N1 (loop)
• Pl. de l’Ajuntament – Mont-Olivet / Cabanyal Pl. de l’Ajuntament Mont-Olivet / Cabanyal EMT line 9 (loop).

Find more information about buses at EMT
More about the metrovalencia for the underground and trams.

In buses and trams buying tickets is only possible with cash or using the SUMA or similar transport cards. Bank cards and credit cards are not accepted.

The SUMA card is available at tobacco shops and metro stations.

The tariffs are classified in zones. “Zone A” covers El Cabanyal and the wide center of Valencia. Traveling to and from the airport requires “Zone AB+“.

Download the map with all public transportation in Valencia and see all the train lines, metro lines, bus lines, the Valencian zones, train stations, metro stations, and bus stops.

To be allowed to drive in the low-emission zones (Zona de Bajas Emissiones; ZBE) of Valencia, Barcelona, Seville, Malaga, Cordoba and Madrid, an environmental sticker is required. These environmental stickers are called Distintivo Ambiental. The obligation also applies to cars with a non-Spanish license plate.

Vehicles with a foreign license plate cannot purchase the Spanish environmental sticker, but the Danish, German, French or Austrian environmental stickers are also valid in Spain. It is unclear whether the foreign environmental stickers are also valid in Barcelona.

If you do not yet have an environmental sticker, apply for the French environmental sticker (vignette Crit’Air) at least two weeks before departure. Easy if you are driving through France to Spain. https://certificat-air.gouv.fr/ see also https://www.france.fr/nl/artikel/praktische-tips-voor-het-bestellen-van-het-critair-ecovignet/

If you drive in an environmental zone without a valid environmental sticker, you risk a fine of at least €200. The police in Valencia can stop you, but they will not issue fines until 31 December 2025.
The Climate Change and Energy Transition Act required 149 Spanish municipalities to set up a low-emission zone (LEZ) to improve air quality. Therefore, check the larger Spanish cities where the environmental zones are before your visit on sede.dgt.gob.es, dgt.es (search for ‘distintivo ambiental’, ‘etiqueta ambiental’ or ‘pegatina ambiental’) and pegatinas-dgt.com. Specific for Valencia:
https://www.race.es/zonas-de-bajas-emisiones/mapa-zbe-valencia

https://environment.ec.europa.eu/topics/urban-environment/european-green-capital-award/valencia-award-winning-capital-mission-climate-neutrality-and-resilience_en

What can I do in Valencia?

Find our top 10 most beautiful sites in Valencia. In the guest manual, you will find more suggestions. Further, we recommend using Visit Valencia; the website is available in English, Spanish, French, Italian, German, Dutch and Russian. And check out GetinvolvedValencia for biketours.

How do I avoid the queues on the toll roads in Spain, France, Portugal and Italy?

When you travel to Spain, you will have to deal with toll roads. You can pay the toll at the toll booths or opt for a toll badge. With the toll badge, you avoid waiting times at the toll booths on the Spanish, French, Portuguese and Italian toll roads. Search for Bip&Drive. https://www.bipdrive.com/en/ In some parking garages you can park with the toll badge.

Can Tres Reinas keep the apartment reserved without booking?

We can keep an apartment for you for 4 days against a deposit of € 25. Upon request, this can be extended by 2 days. We deduct this deposit from the amount of the final booking, otherwise it will expire.

How does the sofa bed of Reina 2 work?

The sofa bed in Reina 2 is surprisingly comfortable and also a beautiful sofa. To convert it into a bed, you can:
First, move the sofa away from the wall.
Push the backrest forward slightly, and then push it back to a horizontal position.
Don’t forget to place the protective sheet over the sofa for better hygiene.